Process Master Ltd

By User Role

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The modern day Business Analyst faces many challenges:

Their employers and clients require them to find efficiencies and deliver immediate impact
The business users require systems that arrive quickly and are easy to use
The IT department have many keen and willing workers who require specific and easily understandable specs

The entire range from Boardroom to ‘coal face’ workers - who have the hands-on knowledge of what they require and what is achievable - needs to be harnessed to give the company maximum agility, giving better impact to the bottom-line.

So how do Process Master’s Products and Solutions help the under-pressure BA?

ProcessPad for Business Planners

In ProcessPad, Business planners can;

Get complete visibility of processes
Map business processes - organization-wide or job-specific
Identify value-adding processes
Drill-down many levels from top-level processes to identify the details of sub-processes
Use analysis to see how re-engineering will affect resources such as costs and headcounts
Identify the key constraints on any process
See how changing volumes will affect resources that can be analyzed during business planning
See how a change in turnover or average project size will affect key resources
See the cost of scrap, rejects, downtime, and wastage

ProcessPad for Change Management Coordinators

Frequently, this person is a trainer. The Change Management Coordinator has the role of instituting change early in any Business Process Management initiative. Business Process Discovery is key to both a training and change management role.

The Change Management Coordinator creates the courseware and workshops that will help people learn how to "do" BPM. As a particular process is identified, this person customizes the training around it by using ProcessPad to deliver the step by step knowledge of how the process (any process) works.

ProcessPad is a stand-alone package which works out of the box and needs no or little user training.

ProcessPad for Consultants

This role helps to get projects off the ground by coordinating Business Users as they use ProcessPad to do discovery. Sometimes this may be something that is done by the Consultant hosting discovery sessions with process participants, and assisting with communication challenges across functional areas of the organization.

It may be an internal or external person. The role is to help the process owner complete the discovery of the process, and advise on any short term wins that may become obvious.

In ProcessPad, Consultants can;

ProcessPad for Cost Managers and Accountants

In ProcessPad, Cost managers and accountants can;

Get complete visibility of processes
See the true cost of a process or part of a process
See the cost of process changes, volume changes, headcount, wastage, scrap, rejects, non-conformance, downtime
See costs by job and by department
See the cost by category
See value-adding and non-value adding costs
See and compare the costs of outsourcing
Map business processes, organization-wide or job-specific
Use scenario analysis to see how re-engineering will affect resources such as costs and headcounts

ProcessPad for Directors

Use ProcessPad at board level to capture and document processes for;

Revenue / Profit Maximisation - implement market penetration strategies: manage direct and indirect sales channels: assist with bids, proposals, sales presentation, delivery road maps, TCO, ROI and business cases: negotiate contract / commercial terms .
Cost Minimisation - drive performance improvement including metrics and measures using (Lean, TQM, SCM, 6 Sigma): lead transformation and transition change programs.
Customers Experience - nurture relationship via seminars & best practice workshops, educate / train.
Teams - hire, train, develop, retain, and led diverse professionals (multi-cultural, multi-disciplined, multi-site) including subcontractors and suppliers.
Practice Management - manage delivery of large scale, technically complex and/or high profile projects and program: facilitate delivery of business value to the client.

ProcessPad for IT Managers

In ProcessPad, IT managers can;

Map business processes, organization-wide or job-specific
Map SOX controls
Link all organization-wide processes to value-adding processes
Develop information strategies around the key interfaces (job-to-job, department-to-department, with outsourced processes or with key suppliers and customers)
Identify the critical information the business needs
Drill-down many levels from top-level processes to identify the details of sub-processes
Create powerful presentation to highlight direction proposals based on Processes

ProcessPad for Operations Controllers

In ProcessPad, Operations controllers can;

Automate business processes
Make processes totally standard and repeatable
Remove Volume Sensitivity
Control and track business processes
Make business more efficient and responsive

ProcessPad for People Managers

In ProcessPad, People Managers can;

Let staff develop their own skills with this easy to understand approach
Let staff engage in employee-centred process improvement
Map business processes - organization-wide or job-specific
Identify the key interfaces job to job, department to department, with outsourced processes or with key suppliers and customers
See how re-engineering will affect resources such as costs and headcounts
Identify the key constraints on any process
See how changing volumes will affect resource consumption
Interface the model with a variety of audio-visual tools to create powerful presentations

ProcessPad for Process Architects

This person looks at the various processes in the organization and puts together architectures for process as well as a business rules. He or she works to resolve the inevitable differences that crop up between the business process analysts and business units.

The job also involves documenting the relationships between processes and drafting the hierarchy of business processes, functional processes, sub-processes and process components. ProcessPad is now the key product for many PA’s as it provides the communication platform between IT and Business Users, as well as holding the process hierarchy relevant to each process.

Process Architects may work in either a process engineering group or as part of their IT organization or even the enterprise architecture group.

ProcessPad for the Process Knowledge Manager

This individual is the key individual with jurisdiction over best practices and process discovery. The Process Knowledge Manager frequently maintains the business rule repository, creates process standards and maintains a database of consultants (internal and external) for specific projects.

Sometimes the work done in this role consumes an entire team.

As an example, one company can use ProcessPad to understand tax laws and other regulations within each country which it operates. Those rules have to be identified and managed within the organization so that when sales people go into a sales opportunity, they had the latest information and could propose their product set appropriately.

ProcessPad is uniquely designed to manage this sales challenge across borders and boundries, especially where different ERP (or just versions of one ERP) and BPM engines exist in each domain.

ProcessPad for Quality Managers and Auditors

In ProcessPad, Quality managers and Auditors can;

Get complete visibility of processes
Discover the cost of scrap, rejects, downtime, and wastage
Create powerful presentations to drive process improvement
Drill-down many levels from top-level processes to identify the details of sub-processes
Complete visibility of processes for training and education purposes
ISO 9000 documentation
Easy-to-access procedure manual
Easy-to-access standard operating procedures See SOX controls and the Risk Controls Matrix for all processes

ProcessPad for The Visionary

A company needs somebody who has the vision of what it means to be a process-managed organization.

The basic point of ProcessPad, for business process discovery, is to capture the intellectual capital of the people who work for the organization. Ultimately, ProcessPad captures the decision points that people make.

The visionary is the person or group that recognizes the value of having ProcessPad and can continually rally people around it until it becomes engrained in the way the company works. It's that person's job to ask, "How are we going to continue improving our processes year after year?"

Frequently, it's the visionary who jumpstarts the deployment and use of ProcessPad for process discovery. Also they may recognize the value of expanding on smaller Business Process Management efforts within the company.

The visionary can come from anywhere. It may be the CIO or president; it may be the CEO or COO or general manager; it may be somebody in strategic planning; or it may be a person or group that represents a hybrid role, such as the head of a "center of excellence."

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