Process Master Ltd

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eLearning

Embed eLearning deep into your business process

You spend significant time and capital on hiring and training employees. Depending on your business process discovery, that cost can climb to more than 50% of an employees' salary. Delivery of that training and continuous Real Time Learning (RTL) in a dynamic environment has significant impact on the customer experience and their perception of your organization.

ProcessPad is a delivery mechanism that is more than just a single instance of training and testing. Our software captures strategy, tactics, policies and procedures in a digital environment, linking employees to the resources required to complete their tasks. The process methodology embedded in the software means you can clearly articulate the what, why, who and how of doing business that is key to your organization and the way you want to operate.

Process Master is the only solution that offers optional content management to centrally manage materials in a way that everyone can create learning materials without the need for education expertise.

Process Master delivers outstanding ease-of-use combined with rapid content creation. Users watch, try and test their way to proficiency with visual aids delivered in multiple modes including Microsoft® Word, Adobe® PDF, and HTML documents. Learners can dynamically choose the methods that work best for them.

Mini-Case Study:

  • Challenge: Reduce costs and time needed to train 2,000 employees on newest version of CRM software across multiple roles
  • Solution: Created education “step by step” materials using ProcessMaster that give learners the know how in an on screen interactive document that guides them through the new enhancements to the system – and allows them to visualize how they interact with it at various levels. Employees quickly grasp the new functionality and are able to see how it works in a company and role specific way

    Results

  • Eliminated dedicated system for training
  • Eliminated printed courseware materials
  • Reduced employee downtime by a minimum of 50%
  • Significantly reduced help desk call volume