Business Process Discovery for better Business Process Management of eGovernment

Local eGovernmentThe government landscape has changed as departments and agencies are tasked with meeting increasingly complex operating requirements with smaller budgets and scarcer resources. Compounding the challenges placed on government from within, are the increased expectations from citizens that the service levels improve, access to information become more transparent and ultimately the organizations that their tax’s support, operate more efficiently and effectively.

Embracing these changes rather than reacting to them requires government executives and management to evaluate new ways of operating their businesses. Government executives are re-examining their business processes, challenging their middle management to increase productivity, and make strategic decisions on areas that can be improved through use of technology or simply process improvement.

Investments in procurement, ERP, CRM and other automation software have clearly played a role in helping organizations to meet their goals. However, it’s unrealistic to suggest that these investments are more than just the tip of the iceberg. The irony is that these software technologies automate process, yet human interaction makes up the bulk of process and activities...and how do you capture, validate and share those aspects of doing business? Process Master recognizes that human interaction is just as, if not more important than the systems in place to help automate and execute them.

Challenges and Opportunities

• Improve visibility and access to information by citizens
• Capture organizational knowledge and disseminate to support compliance, learning and training requirements
• Use technology to enable collaboration among agencies, local governments, and support organizations
• Streamline processes and procedures by capturing, better organizing and effectively disseminating information
• Address continuity of operations requirements, while ensuring day to day operations are more productive
• Improved service delivery efficiency
• Increased effectiveness
• Increased transparency and accountability  
  

A Better Way

By using business processes in your ProcessPad repository, you are provided with a fundamentally better way for government organizations and agencies to do business by seamlessly organizing people, process, applications and information. ProcessPad gives employees and stakeholders instant access to everything they need to do their jobs. It is ideal for managing best practices, standards, policies and procedures and is easy-to-use, and works right out of the box.

ProcessPad dramatically flattens the learning curve for partners, suppliers and employees, minimizing redundancy and wasted effort across the entire organization and reducing IT infrastructure, support and integration costs.

All benefits provided by ProcessPad lead to enabling local government organizations to provide better value for tax-payers’ money.